Shipping & Returns
SHIPPING WITHIN THE UK
We offer free standard shipping on all orders within the UK.
All orders are dispatched next day from our Gosport Warehouse and delivered in most cases within 1-2 days.
If you are located in the Isles, Scottish Highlands, or Northern Ireland please allow an additional 2 days for delivery
We are currently shipping to the following countries via DHL Express, shipping rates are calculated at checkout.
We hope to bring back shipping to all our EU customers shortly. In the meantime please visit www.bike24.com/brands/premax
For Orders to Australia, NZ, USA, Hong Kong, Taiwan and Singapore please visit our Australian store
RETURNS & REFUNDS
To make a return please email email@example.com. Please specify your order number and which items you would like to return
Items must be returned within 30days of purchase. Items must be unused, unopened and in a condition fit for resale. Refunds will be processed within 7days of receipt of goods.
If your goods arrive damaged or are in any way unfit for use please email us at firstname.lastname@example.org so we can arrange replacement or refund.