Shipping & Returns

SHIPPING WITHIN THE UK

We offer free standard shipping on all orders within the UK.

All orders are dispatched next day from our Gosport Warehouse and delivered in most cases within 1-2 days.

If you are located in the Isles, Scottish Highlands, or Northern Ireland please allow an additional 2 days for delivery

 

INTERNATIONAL SHIPPING

We are currently shipping to the following countries via DHL Express, shipping rates are calculated at checkout. 

Ireland 

We hope to bring back shipping to all our EU customers shortly. In the meantime please visit www.bike24.com/brands/premax

For Orders to Australia, NZ, USA, Hong Kong, Taiwan and Singapore please visit our Australian store

 

RETURNS & REFUNDS

To make a return please email info@premax.co. Please specify your order number and which items you would like to return

Items must be returned within 30days of purchase. Items must be unused, unopened and in a condition fit for resale. Refunds will be processed within 7days of receipt of goods. 

If your goods arrive damaged or are in any way unfit for use please email us at info@premax.co so we can arrange replacement or refund.

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